About the Company
The client is a leader in digital engineering and IT services, with over $1 billion in revenue and a workforce of more than 2,000 employees. Operating in the healthcare sector, the client provides critical technology services to its customers, but faced challenges related to testing efficiency and scalability.
Business Challenges
The client struggled with inefficient testing processes that were impacting both costs and quality. Some of the key challenges included:
Focus on Individual Functionalities
- The client’s testing processes were focused on individual functionalities rather than end-to-end flows, resulting in fragmented coverage and inconsistent quality.
Lack of Structured Testing
- There was an absence of structured testing strategies in Medicaid and other key services, leading to underutilization of resources and gaps in test coverage.
Low Reusability of Test Cases
- Test case coverage was low, with minimal automation and poor reusability. This led to repeated manual effort and inefficiencies in the testing lifecycle.
Minimal Automation
- The absence of automation meant that testing processes were time-consuming, error-prone, and costly, with a reliance on manual intervention.
Lack of Analytics and Reporting
- The client did not have intelligent analytics or reporting for its diverse data sources, making it difficult to gather insights or optimize testing performance.
Solutions Provided
Infinite addressed the client’s challenges by setting up a Testing Center of Excellence (CoE) and a shared services model to streamline processes and improve testing maturity. Key solutions included:
Master Test Strategy
- Infinite crafted a master test strategy that covered both functional (UI, batch jobs, interfaces, reports, and letters) and non-functional aspects. This strategy ensured that testing was comprehensive and aligned with business needs.
Next-Gen Testing Technologies
- The solution focused on integrating next-generation testing technologies, including robotics, AI, security, cloud, and compatibility testing, to modernize the client’s testing landscape.
Core Healthcare Testing Leadership
- A dedicated leadership group was established to oversee all healthcare testing initiatives, ensuring strategic alignment and continuous improvement across the organization.
Data Warehouse Development
- A data warehouse was developed to consolidate global claims, provider, and member data, creating a comprehensive 360-degree view of the client’s ecosystem. This enabled better decision-making and increased testing efficiency.
Reusable Components and Accelerators
- The solution included building a robust and scalable enterprise data warehouse platform with DW/BI reusable components and accelerators, improving speed and efficiency in testing.
Key Benefits
By implementing the CoE and automation solutions, the client experienced significant improvements in their testing processes, which led to the following key benefits:
Increased Automation
- Successfully implemented test automation using BOTs and machine learning, reducing manual intervention and errors.
Cost Savings
- Achieved upfront cost savings by utilizing reusable test cases and increasing automation coverage year-over-year, resulting in long-term operational efficiency.
Improved Business Continuity
- Maintained production uptime and ensured business continuity with zero escalations, positioning Infinite as the client’s primary vendor.
Consolidated QA Services
- Consolidated quality assurance services from multiple Tier 1 vendors, reducing coordination efforts and providing stability and consistency across the board.
Widespread Testing Support
- Delivered QA services for over 100 applications, ensuring tight integration, synergy, and standardized testing processes across various applications.
Phasing Out Older Scripts
- Conducted a cost-benefit analysis to phase out older, outdated automation scripts, replacing them with next-generation automation frameworks for improved efficiency.
Conclusion
By setting up a robust Testing Center of Excellence and leveraging next-gen automation technologies, Infinite helped the client enhance their testing maturity, reduce costs, and achieve better operational efficiency. The consolidation of services, reusable components, and introduction of automation allowed the client to streamline their processes and ensure consistent quality across their healthcare services. Infinite’s comprehensive approach delivered long-term value, making the client’s testing processes more agile, reliable, and scalable.
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