overview
Our client, a major player in vehicle insurance, struggled with their legacy Oracle BMI-based product rating engine. The integration with Salesforce CRM was hampered by slow performance, which negatively impacted user experience and led to high Oracle BMI license costs.
Challenges
- Performance Bottlenecks: The existing Oracle BMI system caused delays in generating product rates, affecting user satisfaction and operational efficiency.
- High License Costs: Continued use of Oracle BMI resulted in substantial ongoing costs.
Solution
We transitioned from Oracle BMI to an Azure SQL-based rating engine, leveraging SQL optimization and system architecture expertise. This shift improved performance and eliminated the need for expensive Oracle BMI licenses.
Implementation Strategy
- Performance Optimization: Enhanced SQL tuning and utilized Azure SQL’s efficiencies to drastically reduce processing times.
- Salesforce CRM Integration: Ensured seamless operation of the rating engine within Salesforce CRM, providing real-time product rates triggered by user inputs.
- Cost Efficiency: Removed Oracle BMI license fees and utilized existing SQL Server infrastructure for cost savings.
Results
Significant Performance Improvement
Response times were drastically reduced, leading to better user experience and efficiency within Salesforce CRM.
Cost Savings
Eliminated Oracle BMI license fees, resulting in direct financial benefits.
Enhanced Scalability
The new architecture supported increased transaction volumes without performance issues.
Business Impact
- Improved User Experience: Faster response times led to higher satisfaction and productivity among policy sellers.
- Operational Efficiency: Streamlined processes reduced overhead and improved workflow efficiency.
Conclusion
Our migration to a SQL-based rating engine integrated with Salesforce CRM enabled our client to enhance operational efficiency and reduce costs. This transformation highlights our commitment to leveraging technology to drive substantial business improvements.
Driving Innovation in Insurance Technology
We remain committed to innovating and optimizing solutions, propelling our clients toward future growth. This case study exemplifies our ability to deliver impactful results and foster sustained efficiency in the insurance sector.
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